Terms and Conditions

  1. General bases/scope of application

 

1. 1. The following general terms and conditions apply exclusively to all legal transactions between customers and the International Language Centre (referred to in the following as “the ILC”) of IMC Fachhochschule Krems GmbH (University of Applied Sciences Krems). The version applicable at the time of concluding the contract (the point at which a binding registration is made by the customer for the respective course or the point at which a binding booking is made for a group course) is decisive.

1.2 These general terms and conditions of the ILC also apply to all amendments/supplements to the contract, even if no explicit reference is made to them.

1.3 Any general terms and conditions of the customer which conflict with these general terms and conditions are invalid, unless the ILC has explicitly consented to them in writing.

1.4 In the event that individual provisions of these general terms and conditions of the ILC are, or become ineffective, this does not affect the effectiveness of the remaining provisions or the contracts concluded on the basis thereof. The ineffective provision will be replaced by an effective provision which comes as close as possible to the sense and economic purpose of the ineffective provision.

 

2. Registration guidelines

2.1 The deadlines for registration are specified in the respective course programmes and the associated documents. These deadlines are binding and must be observed.

2.2 The respective limits on the number of participants per course offered are also determined for the respective course programmes and are specified in the associated documents.

2.3 The customer’s registration for a course becomes valid upon confirmation by the ILC. The acceptance of customers to a course occurs after registration and is subject to the availability of sufficient places.

2.4 Individuals can register for courses using the ILC’s online registration system. Group registrations must be made in writing. The submitted registration is binding upon the customer.

2.5 Bookings for special group courses must be made in writing and only become binding upon the written confirmation of the ILC, depending on capacity and the facilities available.

2.6 With regard to each course, the ILC reserves the right to cancel any course due to insufficient participant numbers; any participation fees which have been paid by this point will be repaid in full upon presentation of the payment confirmation. Furthermore, the ILC reserves the right to change the course instructor for any course.

2.7 Late entry into a course which has already begun is possible, but depends on the number of free places. In such cases, the full costs of the course must be paid and no discounts will be granted.

 

3. Payment conditions

The total course fee must be paid into the account specified below by means of bank transfer within seven days of the invoice being issued or two days before the beginning of the course at the latest. The account is held under the name of IMC Fachhochschule Krems GmbH at Raiffeisenbank Krems:

IBAN: AT55 3239 7000 0001 0009

BIC: RLNWATWWKRE

Partial payment or payment in instalments is not permitted. In the event that course fees are not paid within the specified deadline or are not paid in full, reminder fees of EUR 5,– per reminder as well as interest on arrears of 4% p.a. will be charged in addition.

 

4. Cancellation policy 

4.1     The following conditions apply to cancellations by individuals:

 

      • If the cancellation is made at least four weeks prior to the planned beginning of the course, no cancellation fees will be charged and the course fees already paid will be refunded in full.
      • If the cancellation is made at least two weeks prior to the planned beginning of the course, 50% of the course fees will be charged as cancellation fees and 50% will be refunded.
      • If the cancellation is made at least one week prior to the planned beginning of the course, 75% of the course fees will be charged as cancellation fees and 25% will be refunded.
      • If the cancellation is made in the final week before the planned beginning of the course or if the participant drops out of a course which has already begun, 100% of the course fees will be charged as cancellation fees; no course fees will be refunded.
      • A participant may nominate a substitute participant until the final working day prior to the beginning of the course. Upon the payment of course fees by the substitute participant so nominated, no cancellation fees will be payable by the withdrawing participant and the course fees which he/she has already paid will be refunded.
      • Changes of registration, i.e. changing from one booked course to another, are possible free of charge up to two weeks prior to the beginning of the course originally booked; in this case only the course fees for the new course will be charged. Changes of registration made later will be considered as a cancellation; in such cases, the aforementioned cancellation conditions will apply.

4.2     The following conditions apply to cancellations of group bookings or individually booked special courses:

      • If the cancellation is made at least eight weeks prior to the planned beginning of the course, no cancellation fees will be charged and the course fees already paid will be refunded in full.
      • If the cancellation is made at least four weeks prior to the planned beginning of the course, 50% of the course fees already paid will be charged as cancellation fees and 50% will be refunded.
      • If the cancellation is made at least two weeks prior to the planned beginning of the course, 75% of the course fees already paid will be charged as cancellation fees and 25% will be refunded.
      • If the cancellation is made in the final two weeks before the planned beginning of the course or if the group drops out of a course which has already begun, 100% of the course fees already paid will be charged as cancellation fees; no course fees will be refunded.4.3     Cancellations must be made in writing, either by e-mail or via the ILC’s online registration System.

 

5. Copyright/protection of intellectual property rights

5.1     Intellectual property as well as any rights to documents made available to participants for learning purposes remain the property of the person who produced them (depending on authorship). No transfer of such rights may be derived from the provision of these documents. In particular, it is not permitted to reproduce documents made available during the course or to pass them on to third parties.

 

6. Changes to performance

6.1     The ILC reserves the right to modify its services. In particular, this relates to the substitution of one course instructor with another.

6.2     In the event that individual course units are cancelled, a substitute unit will be offered to the appropriate extent, regardless of the reasons for the cancellation of the original course unit.

6.3     Such changes do not entitle customers to refunds of course fees.

 

7. Warranty

7.1     The ILC warrants that the agreed course services will be properly rendered, but does not give any kind of warranty with respect to documents, learning materials or other tangible or intangible goods which are made available by third parties.

 

8. Liability/damages

8.1     The ILC will only be liable with respect to the obligation it has undertaken to render the agreed course services and, as far as this is permitted by law, only for intentional or grossly negligent conduct.

8.2     Any liability of the ILC going beyond this, in particular for the actions of participants or other third parties, is in any case excluded.

 

9. Confidentiality/data protection

9.1     By registering for a language course offered by the ILC, each customer consents explicitly to her/his personal data being collected, saved, processed and forwarded to a processor commissioned by the ILC within the meaning of the Datenschutzgesetz (Austrian Data Protection Act).

9.2     Other than this, no personal data will be passed on.

 

10. Duration of teaching units

10.1    The duration of each teaching unit for all of the languages offered is 45 minutes.

 

11. Electronic invoicing

11.1    The ILC is also entitled to send customers invoices in electronic form. The customer explicitly declares that she/he agrees to invoices being sent by the ILC in electronic form.

 

12. Textbooks and documents

12.1    Textbooks and documents are not included in the course fees and must be obtained by the participants themselves at their own expense, even if they are recommended by the course instructor.

 

13. Prerequisites for obtaining transcripts of records/certificates

13.1    The prerequisite for obtaining a transcript of records/certificate for a course attended is attendance at a minimum of 80% of the teaching units offered.

13.2    Any additional prerequisites for obtaining a transcript of records/certificate for individual courses, e.g. completing a test, are set out in the respective course descriptions.

13.3    If the attendance requirement of 80% pursuant to 13.1 is not met or if additional prerequisites pursuant to 13.2 are not fulfilled, a transcript of records/certificate will not be issued. No confirmations are given for parts of courses.

 

14. Final provisions

14.1    The contractual parties confirm that they have provided all information in the contract conscientiously and truthfully, and undertake to inform each other of any changes promptly.

14.2    Amendments to the contract and/or these general terms and conditions of the ILC require the written form; this also applies to any deviation from the written form requirement. No oral side agreements exist.

14.3    The competent court in Krems geographically and with regard to subject matter has exclusive jurisdiction. Austrian law shall apply under exclusion of the conflict of law rules.